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On Windows 10, whether you're using Outlook 2019, 2016, or an older version, the app stores a copy of your emails, contacts, and calendars using two different data files depending on the account type for offline access.
If you're using an IMAP or POP account, such as those provided by your Internet Service Provider (ISP), then your account information is stored inside of an Outlook Data File (PST). On the other hand, if you're using an Office 365, Exchange, or Outlook.com account, the data is stored in the Offline Outlook Data File (OST).
Usually, these data files are very reliable, but they can eventually stop working or get damaged, and for this reason, all desktop versions of Outlook bundles a repair tool to troubleshoot and fix problems with .pst files, as well as the ability to regenerate the .ost file automatically.
In this Windows 10 guide, we'll walk you through the steps to repair corrupted data files, recover missing items from your inbox, problems opening Outlook 2019, Outlook 2016, and older versions using a .ost or .pst file.
Whether you're using an Exchange, Office 365, or Outlook.com account, to fix issues with a .ost file, close the email app, and then use these steps:
Open Control Panel.
Quick Tip: If you're using only the default profile named 'Outlook,' you can type this path: %LOCALAPPDATA%MicrosoftOutlook
to jump directly to the location of the .ost file, and skip to step No. 12. Otherwise, continue with the steps below.
Click the Mail option.
In the 'Mail Setup' experience, click the Show Profiles button.
Click the Properties button.
Click the Email Accounts button.
Click the Open File Location button.
Right-click the .ost file for the account having issues, and select the Delete option.
Once you complete these steps, open the desktop version of Outlook again to recreate the .ost file for the account you intend to repair.
Alternatively, in the case that you're using an email account using IMAP or POP settings, to fix problems with a .pst file, close the Outlook application, and then use these steps:
Type the following path and click the OK button:
C:Program Files (x86)Microsoft OfficerootOffice16
Quick Note: The above path applies to Office 2016, Office 2019, and Office 365. If you're running Outlook 2013, use this path: C:Program Files (x86)Microsoft OfficeOffice15
. In the case that you have an older version of the app, change 'Office15' in the path to 'Office14' for Outlook 2010, or to 'Office13' for Outlook 2007 in the path.
Double-click the SCANPST.EXE file to open the Microsoft Outlook Inbox Repair experience.
Click the Start button.
Click the Repair button.
After completing the steps, the Microsoft Outlook Inbox Repair Tool will scan and repair the .pst file for the email account with problems. Once the repair completes, you can launch Outlook, and the issues with the account should now be resolved.
While the tool can detect and repair many issues with a .pst file, you may still need to use additional steps to recover all the items of an email account.
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If this is the case, in the left pane, you'll notice a Recovered Personal Folders or Lost and Found folders, which include the repaired items that couldn't be restored.
Cerere de demisie model 2018 models. To recover items that couldn't be restored, use these steps:
In the case that there are still items missing, you may be able to recover them from the original Outlook Data File using the backup file created by the repair tool.
Press F2 the key and rename the file to .bak.pst and press Enter.
Click the Import/Export button.
Click the Next button.
Select the Outlook Data File (.pst) option.
Click the Next button.
Click the Finish button.
Once you've completed the steps, Outlook should now include all the account items.
We're focusing this guide on Windows 10 users, but if you're using an older version of Outlook (2016, 2013, 2010, and 2007), it's still possible to use these instructions on Windows 8.1 and Windows 7.
For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources: